We Invest In Our Employees
Employee Development Program
Through our Employee Development Program, Optima has maintained an excellent and satisfied staff committed to our customers needs. We have a less than 1% turnover rate, far below the industry average of 5% and are proud of employees commitment and lack of absenteeism.
Optima maintains a commitment to targeting potential employees with high work ethic, honesty, and consistency that translates into a committed company culture and a peace of mind for our customers. The Employee Development Program includes a comprehensive screening, hiring, and training process.
Recruitment & Application
When it comes to recruiting, Optima depends and weighs employee referrals and customer requests heavily. Word of mouth from current employees that have shown outstanding work performance has been our greatest assets for employee expansion. In addition, when we have a new customer there will often be a “current state” conversation that takes place to identify the key areas in which the customer would like to maintain consistency. This typically overlaps with a personnel conversation and at times we will retain certain staff members.
The first aspect of EDP post-application is a thorough background check. Part of the application process includes a requirement to provide three references of employment and a comprehensive work history. Once this initial screening has been processed, the following orientation criteria must be met and submitted before an employee can be deployed for a project:
- Background Check
- I-9 Documentation
- Drug Free Policy Agreement
- Equal Opportunity Statement
- Employee Safety Checklist
Objectives include company policy, sexual harassment guidelines, worker’s compensation, drug-free policy, and quality of work overview. Training Additional training may take place for special projects.
Training & Oversight
Employee training includes the “5 basics of cleaning;” vacuuming, dusting, spot cleaning, trash removal, and restrooms. In our 20 years of experience we have developed a one-on-one personal training program that creates an open learning environment. Visual tools on a variety of topics such as floor care, window treatment, and safety practices, combines visual aid with verbal instructions for transparent communication.
Due to each of our customer’s unique needs, training incorporates the customization’s depending on the property. To ensure excellence and attention to detail, the Employee Development Program includes a 12-week, on-the-job oversight and a written and practical test to measure training comprehension.
At every internal step at Optima we keep the customer’s needs at the zenith of our decision making processes, including management and supervision. Balancing a finely tuned workforce with the appropriate amount of management and supervision depends on the project and talent at hand. Management at the job site encourages long-term customer satisfaction by providing an on-site communication and a medium for the employees to alert potential areas of special need or emergency attention.
Each site, project, and customer is unique, which is why we tailor the supervisory need to maintain efficiency. This lessens the time to solve our customers needs or potential issues as they arise; with the majority of focus on being proactive rather than reactive.